Our client is a leading financial institution in the area and are experiencing significant growth. This is an outstanding company to work for and they very active in the community. They are adding an IT Service Desk Manager to staff. This is a newly created position resulting from the tremendous growth they've been experiencing in addition to the need for taking them forward seamlessly as they grow. 

This position is responsible for leading the Client Technology and IT Service Desk team. This group of resources provides first and second level technical phone support to employees. This team is also responsible for the deployment, management and support of enterprise wide (end-user) computing hardware, mobile devices and software throughout all of the organization's locations.

The real key here is someone who has experience staffing, leading and effecting positive change in the IT service desk space. If you've gone in and cleaned up a department in need of significant change, even better. There will also be the opportunity to really motivate and run this team YOUR way. Our client will be moving office locations within the next year so a big part of this will be to make sure the service desk support makes this move with as little disruption as possible. You will also add to staff in the first few months of this opportunity. Current staff consists of eight team members.  You will be overseeing the service desk for the entire enterprise AND making sure the organization is ITIL compliant. Will be responsible for helping to set operational level agreements and tracking/accountability metrics and measurements. There is a REAL opportunity here to build a team and run it efficiently and effectively. They are at a baseline and the platform is there to build upon and effect genuine and meaningful change. 

Key Skills include: EDUCATION
If interested, please submit resume to jhunt@arcgonline.com
**Only candidates with the appropriate experience and background will receive a response.**
 
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